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Information on Luxroom and products

How do I place an order?

Choose the item of furniture for Indoor and Outdoor that you like most, add it to your cart and follow all the simple steps. If you need help, contact us via chat for quick support or by phone, we will guide you towards the success of your purchase.

I chose my article but I'm not sure of the color or if it will look good on my furniture. How can I do?

Our team of experts will guide you towards the perfect purchase for your needs. Show us the article you have chosen and expose your doubts, we could help you solve them by video call, chat or phone. Have you chosen a sofa but are not sure about the fabric? We will send you photos or samples so that you can see the coating of your furnishing accessory as faithfully as possible. Not sure if it will look good on your furniture? Send us photos, we will guide you towards the suitable color and model. If, on the other hand, you are in the vicinity of our showroom, we can organize an appointment without obligation with our Interior Designers so that you can touch the product you are going to buy.

What are the delivery times?

Shipping times vary according to the brand chosen. In fact, many items are made at the moment as they can be customized according to the customer’s request. In order to know exactly the delivery time of an article contact us, we would be able to answer your questions exactly.

I would like to buy furniture but it is too expensive, can I pay it in installments?

Of course! We have a zero rate installment service that can facilitate every purchase. You could also choose to pay an advance of 50% at the time of purchase and then pay the rest of the order. Choose an article and contact us for more information.

I have to realize an important furnishing project, could you help me?

Our team is made up of Interior Designers, Garden Designers, Specialized Technicians, Architects, Lighting Designers and many other experts in the sector. Send us your idea or your project to hello@luxroom.it, we will contact you as soon as possible to be able to carry it out together.

Can I cancel my order?

Once confirmed, the order is processed immediately, therefore it can only be canceled within 24 hours. The customer can, in any case, return the order by following our Return Policy.

Can I use the furniture bonus 2020?

Of course, it is possible to take advantage of the Furniture Bonus until December 31, 2020. All taxpayers who have supported the tax deduction for building renovation can use it, with the possibility of applying the 50% deduction for the expenses incurred for the purchase of furniture and large appliances, to the maximum extent of € 10,000 (ten thousand euros) to be divided into ten annual installments. Valid only for residents of Italy.

Do you offer product assembly service?

Yes, on request. Write to our email hello@luxroom.it, we will contact you so that we can offer you the service you need.

I purchased an item but it is defective, what can I do?

All our items are under warranty. In case of problems contact us, we will show you the procedures to request the replacement of the product.

I read that you offer the lowest price online, is that true?

We at Luxroom always try to offer each item at the most advantageous price. If you find a lower offer on another site, contact us immediately, we will align our offer so that we can offer you an even lower price than what you found online.

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