Returns & Refunds
Resi e Rimborsi
Can I Return A Product?
You have the right to return any item purchased on Luxroom.it, within 14 days from the order delivery date. Specifically, the withdrawal period ends from the fourteenth day after the physical possession of the goods by you or a third party (other than the carrier that delivered the product) .
The return decision must be communicated to Luxroom through an explicit declaration and clear within and not beyond the times indicated above, and precisely within the first 14 days of receipt of the goods.
The methods of communication of the withdrawal are:
- by email to firstname.lastname@example.org
- by mail to Luxroom (Showroom) c / o BI.CI. Srl – Via Vaccarezza 17, 24040 Osio Sopra (BG) Italy .After communicating your wish to return the goods, you have another 14 days (and no longer) from the date of communication of the withdrawal to send the products back to Luxroom at the address:
- Luxroom (Showroom) c / o BI.CI. Srl – Via Vaccarezza 17, 24040 Osio Sopra (BG) Italy.
The shipping costs for returning the goods, including customs duties, are at your expense.Luxroom will refund the full amount only when the goods have been duly returned or delivered, and the quality control has been carried out: the returned product must be in a condition of resale. The refund will be made within 14 days after receipt of the product by us, using the same payment method used for the initial transaction. Perishable goods and those made to measure for you are excluded from the right of return.